POPIA Privacy Notice

1. Who processes your information

Green Cart is the responsible party for the personal information you provide. Our Information Officer's contact details appear on the Legal Contact page.

2. What we collect

We collect your identity and contact details, age and identity-verification information, account and membership details, and order, delivery and payment information, along with technical usage information.

3. Why we collect it

We use your information to verify your age and identity, administer your membership, process orders and deliveries, provide support, maintain security, and meet our legal obligations.

4. Whether supply is mandatory

Some information is required to verify eligibility and provide member services. Optional information, such as marketing preferences, is clearly identified.

5. Consequences of not supplying required information

If you do not provide the information required for verification or fulfilment, we may be unable to approve your membership or complete your order.

6. Who may receive it

Your information may be shared with authorised operators and service providers (such as payment and delivery providers) and with authorities where legally permitted or required.

7. Cross-border processing

Where information is processed outside South Africa, we take steps to ensure it receives protection consistent with applicable law.

8. Security

We apply reasonable technical and organisational measures to protect your personal information.

9. Retention

We keep your information only for as long as necessary for the purposes described or as required by law.

10. Your rights

You may access, correct or delete your information, object to certain processing, and withdraw consent, subject to applicable law.

11. Information Officer

Contact our Information Officer using the details on the Legal Contact page to exercise your rights or raise a concern.

12. Complaints to the Information Regulator

You have the right to lodge a complaint with the Information Regulator of South Africa.

For full detail on how we handle personal information, please read the Privacy Policy.